Privacy policy
Privacy Policy
Last updated: August 1, 2026
Privacy Policy
Welcome to Collab Industry.
Collab Industry (“Collab Industry”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, mobile application, studio services, events, merchandise store, or otherwise interact with us.
By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.
1. Who We Are
Collab Industry is a creative community and dance platform offering studio rentals, classes, workshops, events, memberships, merchandise and digital services.
Our Services include:
• Website
• Online Store
• Studio Bookings
• Dance Classes
• Workshops
• Events
• Memberships
• Merchandise
• Gift Cards
• Mobile Application (iOS and future Android versions)
• Customer Support
Data Controller
Collab Industry
Hoogoorddreef 74
1101 BG Amsterdam
The Netherlands
Email:
invoices@collabindustry.com
2. Information We Collect
Depending on how you use our Services, we may collect the following information.
Personal Information
• Full name
• Email address
• Phone number
• Billing information
• Company information (if applicable)
• Payment confirmation
• Booking history
• Membership information
• Order history
• Event registrations
• Customer support communications
Technical Information
When visiting our website or using our mobile application we may collect:
• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Time zone
• Pages visited
• Session information
• Cookies
• Crash reports
• Anonymous analytics
3. Information You Provide
You provide information when you:
• Create an account
• Purchase merchandise
• Book a studio
• Register for classes
• Purchase event tickets
• Become a member
• Contact us
• Subscribe to our newsletter
• Join waiting lists
• Leave reviews
4. Information Collected Automatically
Our website automatically collects certain technical information to improve performance and security.
This may include:
• Browser information
• Device identifiers
• Website activity
• Referring websites
• Click behavior
• Cookies
• Analytics information
This information is primarily used to improve the user experience and ensure the security of our Services.
5. Mobile App
This Privacy Policy also applies to the official Collab Industry mobile application.
When using the App we may collect:
• Device model
• Operating system
• App version
• Anonymous analytics
• Crash reports
• Push notification token (only if permission is granted)
We only request permissions that are necessary for the functionality of the App.
You may revoke permissions at any time through your device settings.
6. Push Notifications
If you enable push notifications, we may send notifications regarding:
• Class reminders
• Booking confirmations
• Event updates
• Membership information
• Important announcements
You may disable notifications at any time through your device settings.
7. How We Use Your Information
We use your information to:
• Process bookings
• Process memberships
• Manage studio rentals
• Process merchandise orders
• Deliver tickets
• Provide customer support
• Improve our Services
• Personalize your experience
• Send important service updates
• Prevent fraud
• Protect our users
• Comply with legal obligations
• Improve website performance
• Improve our App
• Analyze trends
• Maintain security
8. Legal Basis (GDPR)
If you are located within the European Economic Area, we process personal information based on one or more of the following legal grounds:
• Performance of a contract
• Legal obligation
• Legitimate interest
• Your consent
Where consent is required, you may withdraw it at any time.
9. Payments
Payments are securely processed through trusted payment providers.
Collab Industry does not store complete credit card information on its own servers.
Payment providers may process your information according to their own Privacy Policies.
10. Bookings & Memberships
When you make a booking or purchase a membership, we process information necessary to:
• Confirm reservations
• Manage attendance
• Process payments
• Send reminders
• Handle cancellations
• Manage memberships
11. Merchandise Orders
When purchasing merchandise we collect the information necessary to:
• Process payment
• Ship products
• Handle returns
• Provide customer support
12. Customer Support
If you contact us we may store:
• Emails
• Contact forms
• Support history
• Attachments
• Conversations
This helps us respond efficiently and improve our services.
13. Marketing
If you subscribe to our newsletter, we may send:
• New classes
• Events
• Merchandise releases
• Community news
• Promotions
You may unsubscribe at any time using the unsubscribe link included in every marketing email.
14. Cookies
Our website uses cookies to improve your experience.
Cookies may include:
Necessary Cookies
Required for website functionality.
Functional Cookies
Remember your preferences.
Analytics Cookies
Help us understand website performance.
Marketing Cookies
Help us improve advertising relevance where applicable.
You may manage cookie preferences through your browser settings.
15. Third-Party Services
We work with trusted third-party providers to operate our Services.
These providers may process personal information only when necessary to perform services on our behalf.
Examples include:
• Website hosting
• Online store
• Payment processing
• Email delivery
• Analytics
• Booking systems
• Cloud storage
Each provider remains responsible for handling your information according to applicable privacy laws.
16. Data Retention
We retain personal information only for as long as necessary to:
• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
17. International Transfers
Some of our service providers may process information outside your country of residence.
Where required, we use appropriate safeguards including Standard Contractual Clauses approved by the European Commission.
18. Security
We implement appropriate technical and organizational measures designed to protect your personal information.
While we strive to protect your data, no system can guarantee absolute security.
19. Children’s Privacy
Our Services are not intended for children under the age required by applicable law without parental consent.
We do not knowingly collect personal information from children.
If you believe a child has submitted personal information, please contact us.
20. Your Rights
Depending on your location, you may have the following rights:
• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with your local supervisory authority
To exercise these rights, contact us using the email below.
21. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
22. Contact
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Collab Industry
Hoogoorddreef 74
1101 BG Amsterdam
The Netherlands
Email:
invoices@collabindustry.com
Thank you for trusting Collab Industry.
